[{"Job_Description":"

We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands.

Key Responsibilities:

Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
Hands\-On Leadership: In the initial stages, deliver solutions independently while leading by example.
Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
Quality Assurance: Ensure high\-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources.
Requirements
Key Requirements:

Experience: 6\-11 years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules.

Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively.

Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision\-making and ensuring alignment with technical solutions.

ServiceNow Expertise: Hands\-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.

Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast\-paced environment.

Problem\-Solving: Exceptional problem\-solving skills with a proactive, solution\-oriented mindset.

Preferred Qualifications:

Certifications: Certifications in ServiceNow CSM are highly preferred.

Team Building Experience: Prior experience in building and scaling technical teams is a plus.

ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles.

Additional Information:

Job Type: Permanent Full Time

Work Profile: Hybrid (Work from Office\/ Remote)

Years of Experience: 3\- 11 Years

Location: Bangalore

Benefits What We Offer:

Competitive salaries and comprehensive health benefits

Flexible work hours and remote work options.

Professional development and training opportunities.

A supportive and inclusive work environment.

","Work_Experience":"8 to 10" , "Remote_Job":false , "Job_Opening_Name":"Servicenow Developer\-CSM" , "Posting_Title":"Servicenow Developer\-CSM" , "Currency":"INR" , "Is_Locked":false , "id":"147575000015099264" , "Publish":true , "Date_Opened":"2025\-11\-04" , "Keep_on_Career_Site":true , "Location":"Bengaluru"}]

Servicenow Developer-CSM

Job Description

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