ServiceNow CSM Developer

• Collaborative and dynamic work environment.
• Engagement in cutting-edge CSM practices.
• Education: Bachelor s or Master s degree in CS, IS, or Engineering.
• Experience: 7+ yrs total; 5+ yrs relevant in ServiceNow CSM.
• At least one full-cycle implementation of ServiceNow CSM.
• Strong in JavaScript, AngularJS, HTML/CSS.
• Proficient in ServiceNow CSM, integrations, Service Portal, and reporting.
• Excellent communication and time management skills.
• Strong stakeholder relationship and project management capabilities.
• Serve as a subject matter expert for ServiceNow CSM platform.
• Design, develop, and support CSM modules, Service Portal, and reports.
• Develop and maintain integrations with other systems.
• Provide consultation to users on processes and technologies.
• Lead communication between technical teams and stakeholders.
• Manage break fixes, enhancements, and system maintenance.
• Handle workflow management, testing, and deployments.
• Stay updated with industry trends and advise on solutions.
• We are looking for a skilled ServiceNow CSM Developer with strong experience in Service Portal, integrations, and full-cycle implementations.
• Design, develop, support, and enhance ServiceNow Customer Service Management (CSM) solutions and integrations.

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