Experience
6 - 10 yrs
Job Location
Hyderabad, India
Vacancy
2
Designation
Servicenow Consultant
Job Type
Not specified
Job Description
Role Summary
We are looking for an experienced ServiceNow Consultant with strong expertise in ITSM, ITOM, workflow automation, and ServiceNow development. The ideal candidate should have hands-on experience in designing and implementing Joiner, Mover, Leaver (JML) workflows, developing automation using ServiceNow best practices, and integrating ServiceNow with enterprise applications.
Key Responsibilities
- Design, develop, and optimize Joiner, Mover, Leaver (JML) onboarding and offboarding workflows.
- Build workflow automation using Flow Designer, Workflow Editor, Service Catalog, and Request Fulfillment.
- Configure approval workflows, task orchestration, and SLA-based fulfillment processes.
- Develop ServiceNow server-side and client-side scripts including Business Rules, Script Includes, Client Scripts, and UI Policies.
- Create and maintain Service Catalog items and workflow automation.
- Perform ITSM process assessment across Incident, Change, Problem, Request, and Knowledge Management.
- Implement and support ITOM capabilities including CMDB, Discovery, Service Mapping, and Event Management.
- Integrate ServiceNow with HR systems, Active Directory, Azure AD, and IAM solutions.
- Build integrations using REST APIs, SOAP services, and MID Server.
- Ensure secure access provisioning and de-provisioning.
- Follow ServiceNow best practices and develop upgrade-safe solutions.
Mandatory Skills
- Strong hands-on experience with ServiceNow ITSM modules.
- Experience in Joiner, Mover, Leaver (JML) workflow implementation.
- Expertise in Flow Designer, Workflow Editor, Service Catalog, and Request Management.
- Strong JavaScript development experience on the ServiceNow platform.
- Hands-on experience with Business Rules, Script Includes, Client Scripts, and UI Policies.
- Good knowledge of CMDB and ITOM.
- Experience integrating ServiceNow with Active Directory, Azure AD, and IAM solutions.
- Experience with REST APIs, SOAP Web Services, and MID Server.
Required ServiceNow Modules
- ITSM (Incident, Problem, Change, Request & Knowledge Management)
- Service Catalog
- Request Fulfillment
- Flow Designer
- Workflow Editor
- CMDB
- ITOM
- Discovery
- Service Mapping
- Event Management
Preferred Skills
- Experience with HR Service Delivery (HRSD).
- Knowledge of ServiceNow platform governance and best practices.
- Experience with enterprise workflow automation and integrations.
- Understanding of ITIL processes and ServiceNow upgrade methodologies.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.