Servicenow CMDB Architect

ServiceNow CMDB Architect

Experience

1015 Years (with 4+ years of hands-on ServiceNow ITOM/CMDB experience)

Location

Remote

Job Summary

We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow Configuration Management Database (CMDB) ecosystem. The ideal candidate should have extensive expertise in ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, CMDB Health, CSDM, and cloud discovery across AWS, Azure, and GCP environments. The role will be responsible for defining CMDB strategy, data governance, discovery architecture, andensuring accurate configuration item (CI) relationships across the enterprise.

Key Responsibilities

CMDB Architecture & Governance

Design and maintain enterprise CMDB architecture aligned with ServiceNow best practices and CSDM framework.

Define CMDB governance processes, standards, and data quality controls.

Establish CI lifecycle management, ownership models, and data stewardship processes.

Drive CMDB health improvement initiatives including Completeness, Correctness, Compliance, and Relationship Health.

Configure and maintain Identification & Reconciliation Engine (IRE) rules, Data Manager policies, and Archive Rules.

Discovery & Service Mapping

Architect and implement ServiceNow Discovery solutions for:

Windows Servers

Linux/Unix Servers

Network Devices

Storage Systems

Virtual Infrastructure (VMware/ESXi)

Cloud Infrastructure (AWS, Azure, GCP)

Kubernetes Environments

Design MID Server architecture, clustering, scalability, and performance optimization.

Develop custom patterns, probes, sensors, and SNMP classifiers.

Troubleshoot discovery failures, credential issues, classification gaps, and CI duplication challenges.

Lead implementation of business and technical service maps for critical enterprise applications.

CMDB Data Quality & Integration

Define automated data ingestion and reconciliation strategies.

Manage integrations with third-party monitoring and asset management tools.

Configure Service Graph Connectors and transform maps.

Resolve CI relationship issues, duplicate records, and reconciliation conflicts.

Create dashboards, reports, and KPIs to measure CMDB effectiveness and adoption.

ITOM & Event Management

Support Event Management implementations and integrations with monitoring platforms.

Develop Event Rules, Alert Rules, CI Binding, Correlation, Suppression, and Deduplication strategies.

Enable automated incident generation and root cause analysis using CMDB relationships.

Ensure alignment between monitoring, discovery, and CMDB ecosystems.

Leadership & Stakeholder Engagement

Conduct requirement gathering and solution workshops with infrastructure, application, and business teams.

Create HLDs, LLDs, SOPs, architecture documents, and implementation guides.

Provide technical leadership to CMDB administrators, Discovery engineers, and platform teams.

Mentor junior team members and support customer-facing architecture discussions.

Required Skills

ServiceNow

ServiceNow CMDB

ServiceNow Discovery

ServiceNow Service Mapping

ServiceNow Event Management

Service Graph Connectors

CSDM (Common Service Data Model)

CMDB Health Dashboard

Identification & Reconciliation Engine (IRE)

Data Manager Policies

Transform Maps

CI Relationship Management

MID Server AdministrationRole & responsibilities

Preferred candidate profile