Job Description
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Define the technical architecture and ensure best practices in configuration, customization, and development within the ServiceNow platform.
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Design and implement enterprise ServiceNow solutions across modules such as HRSD, CSM, ITOM, ITAM, FSM, CMDB, Service Portal, Virtual Agent, or ITBM.
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Collaborate with business stakeholders, product owners, and functional teams to translate business requirements into scalable technical solutions.
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Lead platform design, development strategy, and governance for ServiceNow implementations.
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Provide technical leadership and mentorship to developers and administrators, ensuring adherence to coding standards and development best practices.
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Design and oversee integrations between ServiceNow and other enterprise systems using APIs, REST, SOAP, MID Server, and IntegrationHub.
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Conduct system architecture reviews, performance tuning, and platform upgrades to ensure optimal system performance.
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Ensure security, compliance, and governance across the ServiceNow platform.
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Support solution design workshops and architecture discussions with stakeholders and leadership teams.