Job Description
TCS Inviting Applications For The
Role: Servicenow Architect
Exp:10-15yrs
Location: Chennai. Hyderabad
1. Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.
2. Define and govern multitenant operating model: domain hierarchies, domainaware tables, process segregation, crossdomain access controls, and guardrails.
3. Lead endtoend solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.
4. Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.
5. Establish instance strategy: subprod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.
6. Plan and drive upgrades & patching (Family Releases): preassessment, skiplist review, regression testing, and postupgrade fixes with minimal tenant disruption.
7. Architect CMDB health: reconciliation, identification rules, deduplication, class model governance, data quality dashboards.
8. Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domainaware security policies, audit logs, and regulatory alignment.
9. Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).
10. Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.
11. Lead technical reviews, mentorship, and design signoffs; produce HLD/LLD, ADRs, and reusable reference architectures.
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