ServiceNow Architect

Company Profile:
At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 94,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: ServiceNow Architect
Position: Architect
Experience: 9 yrs to 12 Yrs
Category: Software Development
Main location: Bangalore / Chennai
Position ID: J1125-1296
Employment Type: Full time

Role Summary
Own endtoend architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns that reduce event noise, speed up triage, and improve service health. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.
Experience: 8+ years ServiceNow experience with 2+ years handson ITOM Health architecture.

Key Responsibilities

. Lead client workshops: discovery, requirements, usecase definition, and success criteria (MTTD/MTTR, noise reduction, actionable insights).
. Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
. Define normalization, deduplication, correlation, and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
. Leverage Event Intelligence and AIOps (alert clustering, anomaly detection, probable root cause).
. Architect HLA pipelines: source onboarding, parsers/patterns, enrichment, retention and search performance; enable logtoevent insights.
. Design incident/major incident autocreation, assignment, suppression; maintenance windows; business service health scores.
. Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
. Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
. Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
. Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
. Promote security by design, RBAC, and performance best practices; support compliance requirements.

Provide thought leadership on Now Assist for ITOM and genAI assisted operations; contribute to proposals/estimates.

Must Have skills:
8+ years ServiceNow experience with 2+ years handson ITOM Health architecture.
Own endtoend architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics.
Lead client workshops.
Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.

Good to have skills:
. Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
. Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
. Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
. Promote security by design, RBAC, and performance best practices; support compliance requirements.

#LI-SK50