Job Description
Roles and Responsibilities :
We are seeking an experienced ServiceNow Designer to lead the design and architecture of ServiceNow solutions across multiple business functions. The ideal candidate will possess deep expertise in the ServiceNow platform, strong business process understanding, and the ability to translate complex business requirements into scalable, secure, and high-performing ServiceNow solutions.
The role involves collaborating with stakeholders, architects, developers, and project teams to design end-to-end ServiceNow implementations and enhancements aligned with enterprise architecture standards.
- 8+ years overall IT experience.
- 5+ years hands-on ServiceNow design and architecture experience.
Key Responsibilities
Solution Design & Architecture
- Design end-to-end ServiceNow solutions aligned with business requirements and platform best practices.
- Create high-level and low-level design documents (HLD/LLD).
- Define architecture, integrations, workflows, and data models within the ServiceNow platform.
- Ensure scalability, security, maintainability, and performance of designed solutions.
- Review technical designs and provide architectural guidance to development teams.
Requirement Analysis
- Engage with business stakeholders to gather and analyze requirements.
- Conduct workshops and design sessions.
- Translate business requirements into functional and technical specifications.
- Identify opportunities for process optimization and automation.
ServiceNow Platform Expertise
ITSM , ITOM , CSM, CMDB & Discovery &Integration Hub/ Integrations
Integration Design
- Design integrations between ServiceNow and third-party applications.
- Work with REST APIs, SOAP APIs, MID Server, Integration Hub, and external systems.
- Define integration patterns and security standards.
Governance & Best Practices
- Ensure compliance with ServiceNow design standards and governance frameworks.
- Conduct design reviews and solution assessments.
- Support platform upgrades and roadmap planning.
Stakeholder Management
- Act as the primary design authority for ServiceNow projects.
- Collaborate with project managers, architects, developers, testers, and business users.
- Present solution designs to leadership and technical teams.
Technical Skills
- ServiceNow Architecture, Flow Designer, Integration Hub, Service Portal, UI Builder, REST APIs, SOAP APIs, MID Server, JavaScript, CMDB& Service Mapping.
Design & Documentation
- Solution Design, Technical Design Documentation, Process Mapping, UML, Architecture Diagrams, Data Modelling
Soft Skills
- Stakeholder Management, Requirement Gathering, Communication Skills, Problem Solving, Leadership, Presentation Skills
Certifications
- ServiceNow Certified Technical Architect (CTA) – Preferred
- ServiceNow Certified Master Architect (CMA) – Preferred
Preferred Experience
- Experience designing enterprise-scale ServiceNow implementations.
- Experience with multi-module ServiceNow environments.
- Experience working with Agile/Scrum methodologies.
- Exposure to cloud technologies and enterprise integrations.
No Referrers Available
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