Service Engineer

Key Function Knowledge/Deliverables:

• Responsible for meeting the daily service maintenance and repair needs of the customers equipment.
• Establish and maintain proper business relationships with customers and peers to ensure proper follow-up and resolution.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Attending the service calls like Breakdown, Regular Maintenance, Preventive maintenance, Executing Erection and Commissioning at customer end.
• To give the service visits: a). warranty b). out of warranty c.) AMC
• Follow up for PO from customer for parts quotation ref with service report.
• Maintaining proper records of all the service calls and preparing various monthly reports. (Warranty service Visit without charge, Out of warranty visit: chargeable)
• For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.

In cases where parts are not available in the local warehouse need to coordinate with Plant for further procedure.

A) Preferred:

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.