Service Desk Specialist

• 2- 10 years of Service Desk experience in a customer facing role.
• Excellent phone etiquette with outstanding written and verbal communication skills.
• Proficient with MS Office is added advantage.
• Experience with Software licensing process.
• Experience with Order-to-Cash process will be an added advantage.
• Exposure to AWS cloud/backup & storage technologies will be an added advantage.
• Ability to multi-task efficiently.
• Ability to adhere to well defined processes.
• Experience with finding output through running scripts from various databases will be an added advantage.
• Familiarity with tools like Salesforce & Google Workspace applications will be added

• Generate & deliver appropriate product license to Druva prospects, channels.
• Troubleshoot & resolve customer issues related to licensing.
• Liaison with global Sales & Finance teams to resolve customer entitlement issues.
• Create POC server instances on AWS cloud by following documented processes.
• Participate in process design & improvement measures.
• Assist in the retention of support contracts by offering superior customer support
• Participate in customer experience improvement programs.
• Responsible for providing Service Desk coverage during assigned hours in a 24 X 5 working environment.
• Identify gaps and suggesting improvements or possible solutions.
• Working on proactive support queries and should be spontaneous notifying customers within defined SLAs.

• Be flexible to Work in shifts 24X7X365

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.