Job Description
Greetings from KVC CONSULTANTS LTD.
We are looking for people 1 year+ International Tech Support Experience in Pune
( GRADUATE FRESHERS ALSO ELIGIBLE -- SALARY RS 2.77 LPA )
*Kindly note this a work-from-office role with a job location in Pune , hyd , bangalore
Profile - Technical Support Associate(Service Desk)
Qualification --
* Graduates
* Good Verbal --- communication skills in English
5 days working
Rotational shifts
Both ways cab
Roles and Responsibilities of Service Desk in an International BPO*
- Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
- Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
- Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.
- Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
- Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
- Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.
- Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution.
- Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement.
- Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process.
- Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills
*1 year+ International Technical support Experience -
Salary -- Rs 4.50 to 5.50 LPA
( FRESHERS ONLY FOR PUNE - IN SD ROLE
SALARY RS 2.77 LPA )
Connect with the below-mentioned contact numbers and share your resume with preferred location :-
HR Daksha - 8263832525
HR Alisha - 9628373764
HR SAKSHI - 7379458018
HR Mampi -7439 483 780
HR Alisha Fatima - 731704 9319
## NO PLACEMENT CHARGES
## DIRECT INTERVIEW
## IMMEDIATE JOINING
Thanks and Regards
H.R Team
KVC CONSULTANTS LTD.