Experience
1 - 2 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Service Desk Executive
Job Type
Not specified
Job Description
Key Skills:
- ITIL processes, End User Computing technologies, Networking Concepts
Certification (Desired):
- ITIL, PMP, MCSE, Microsoft windows, CompTIA A+
Job Descrription:
- Service Desk Executive shall oversee the day-to-day activities of service-desk operations and monitor ticket resolution SLAs to ensure users receive necessary support
- The Executive shall be responsible for managing resources to ensure Clients IT services including network operations are available and functioning correctly
Skills Required:
- Bachelors and Masters degree in Computer Science, Information Technology, Computer Engineering, BCA
- IT experience with focus on end user support/service desk management
- Excellent customer service skills for efficient management of service desk inquiries and requests
- Expertise in ITIL processes and industry best practice in service request and fulfilment
- Expertise in End User Computing technologies including, but not limited to, Microsoft SCCM, Windows, Office, Outlook, email, browsers, networking, file sharing.
- Strong, diverse technical skills, especially in the areas related to desktop computing and voice & video.
- Strong analytic and problem-solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
- Working knowledge of Sapphire and ServiceNow is a plus.
- Experience supporting and troubleshooting enterprise email systems such as Office 365
- Experience in automation, chatbots (nice to have)
Skill Matrix
- L1/Tech Support/Support/Service Desk Exp
- Support/ Troubleshooting
- ITIL processes
- Ticketing Tool
- Certification