Job Description
Job Title: Service Desk Engineer L1
Client: Bridgestone
Payroll: TeamLease Digital
Location: Pune (Chakan)
Experience: 2+ Years
Notice Period: Immediate to 20 Days
Job Summary:
We are looking for a proactive Service Desk Engineer L1 to provide first-level IT support by handling incidents and service requests through the ticketing system. The candidate will be responsible for logging, troubleshooting, resolving, and escalating IT issues while ensuring timely resolution and adherence to SLA.
Key Responsibilities:
- Provide L1 technical support to end users through calls, emails, and ticketing tools.
- Log, categorize, prioritize, and resolve Incidents and Service Requests within defined SLAs.
- Troubleshoot issues related to Windows OS, Microsoft Office, Outlook, VPN, printers, and basic network connectivity.
- Handle user account management activities such as password resets, account unlocks, and access requests.
- Monitor and update ticket status until successful resolution.
- Escalate unresolved issues to L2/L3 support teams with proper troubleshooting details.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
- Coordinate with internal support teams and vendors for issue resolution.
- Ensure high customer satisfaction through timely and effective support.
- Follow ITIL processes for Incident, Request, and Escalation Management.
Required Skills:
- Minimum 2+ years of experience in Service Desk / IT Helpdesk / Technical Support.
- Hands-on experience with ITSM/Ticketing Tools (ServiceNow, BMC Remedy, Jira, ManageEngine, etc.).
- Experience in handling Incident Management and Service Requests.
- Good knowledge of Windows 10/11, Microsoft Office 365, Outlook, Active Directory, VPN, Printers, and basic networking.
- Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Remote Desktop.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
If anyone is intretsed then share your CV on our mail:
Mail: neeraj.bhardwaj@teamlease.in
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.