Experience
2 - 5 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Service Desk Engineer
Job Type
ONSITE
Job Description
Job Description
"Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5) - Infrastructure technical support experience
- Willingness to work in night shifts and weekends
- Good functional knowledge of desktop / hardware / messaging / networks
- Excellent communication skills
Good-to-Have CompTIA A+, N+, ITIL Foundation certification
SN Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer handling/soft skills
4 Logging incidents and service requests and manage their lifecycle
5 Willingness to learn"
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