Service Desk - Engineer

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Document and track customer interactions and resolutions.
• Collaborate with internal teams to resolve customer issues.
• Develop and maintain knowledge base articles to assist customers.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of digital solutions.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with service desk software and tools.
• Strong attention to detail and organizational skills.

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