Service Desk Engineer

Responsibilities
Certain responsibilities related to Level 1 and Level 2 Service Desk Support are identified briefly below:

• 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
• Provide Incident, query and service request management and monitoring (incl. escalation)
• Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
• Review and Maintain internal Service Desk Support/knowledge Base
• Implement and Maintain self-service/self-help resources and services
• Report on known outage and service impacts

Location Hyderabad (Uppal)

"Looking for Immediate Joiners"

Qualifications
Minimum qualifications

• College diploma or university degree in the field of computer science.
• Relevant work experience

Preferred qualifications

• Good communication skills
• Familiar with ITIL framework.
• Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
• Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
• Expertise in Active Directory administration, including creation of domain/exchange accounts.
• Excellent troubleshooting skills.
• Good interpersonal skills and attention to customer service.
• Ability to work effectively in a fast-paced environment.
• Ability to communicate effectively.
• Ability to effectively prioritize incidents and service requests.
• Ability to work in flexible hours based on business demands and on-call support in off business hours and on weekends, as necessary.