Experience
1 - 2 yrs
Salary (CTC)
₹1L - ₹3L
Job Location
Chennai, India
Vacancy
6
Designation
Service Desk Engineer
Job Type
Not specified
Job Description
Dear Candidate,
We are looking for service Desk Engineer for our team.
Exp: 1-2yrs
Location: Chennai/WFO
Job Summary
The Service Desk Agent provides front-line technical support to users by handling incoming requests via phone, email, and chat. The role focuses on initial troubleshooting, accurate ticket logging, and delivering a positive customer experience.
Key Responsibilities
- Receive and log incidents and service requests from users.
- Provide first-level troubleshooting for common IT issues.
- Support password resets, account unlocks, and application access issues.
- Escalate unresolved incidents to higher-level support teams.
- Maintain proper ticket documentation in the ITSM system.
- Follow defined support procedures and SLA requirements.
Skills
- Basic knowledge of Windows operating systems and Microsoft Office tools.
- Familiarity with service desk processes and ticketing systems.
- Good communication and customer service skills.
- Ability to work in shift-based environments.
Qualifications
- Bachelors degree or diploma in IT or related discipline.
12 years of technical support experience preferred.
Interested candidates please share your resume to KarthikKishore.Parthiban@movate.com
Regards,
Karthik Kishore
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