Experience
6 - 8 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Service Desk Analyst
Job Type
Not specified
Job Description
Job Title: Service desk analyst
Primary skills: Diagnose, resolve, or escalate hardware and software problems, tracking every ticket from creation to closure.
Secondary skills: Manage the deployment, setup, configuration, and secure disposal of equipment.
Location: Hyderabad
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
Experience: 6-8 Years
Role Overview:
Job Summary A Service Desk Analyst and Asset Manager is a hybrid IT role. It blends first-line user support with the tracking, procurement, and maintenance of organizational hardware and software. This professional acts as a central point of contact for technical issues while safeguarding company inventory and data.
Core Responsibilities:
- User Support & Troubleshooting: Act as the first point of contact for end-users reporting technical issues via phone, email, or chat.
- Incident Management: Diagnose, resolve, or escalate hardware and software problems, tracking every ticket from creation to closure.
- Asset Lifecycle Management: Maintain an accurate inventory of IT assets (laptops, desktops, monitors, and peripherals), monitoring their location, status, and assignment.
- Procurement & Provisioning: Manage the deployment, setup, configuration, and secure disposal of equipment.
- Software Licensing: Track software licenses to ensure compliance and prevent unauthorized usage or expiration.
- Documentation: Maintain knowledge base articles, FAQ materials, and standard operating procedures to help end-users.
Required Skills & Qualifications
- Technical Troubleshooting: Strong understanding of operating systems (Windows, macOS), enterprise applications, and network connectivity.
- Ticketing Systems: Familiarity with ITSM (IT Service Management) and CRM ticketing systems.
- Communication: Exceptional verbal and written communication skills to guide non-technical users through solutions.
- Organization: High attention to detail for managing inventory databases and asset tracking.
No Referrers Available
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