Experience
1 - 4 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Service Desk Analyst
Job Type
Not specified
Job Description
- A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users.
The job responsibilities of a Service Desk Analyst may include:
- Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system.
- Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed.
- Performing remote diagnostic tests and providing guidance on how to fix common technical problems.
- Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system.
- Installing, configuring, and maintaining hardware and software applications for end-users.
- Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function.
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