Service Desk Analyst

Service Desk Analyst

Job Title : Service Desk Analyst

Location : Chennai, Hyderabad, Bangalore

Experience : 1-3

Role Summary:
Provides first-line technical support to users, resolving IT issues and ensuring smooth operations.

Key Responsibilities:

• Respond to user queries via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to appropriate teams.
• Document incidents and resolutions in the knowledge base.
• Maintain service level agreements (SLAs).

Skills & Qualifications:

• Experience in IT support or helpdesk roles.
• Knowledge of Windows, Office 365, and basic networking.
• Strong problem-solving and communication skills.
• ITIL certification is a plus.