Service Desk Analyst

Service Desk Analyst

The successful Service Desk Analyst is expected to possess a strong grasp and proven capability in resolving issues across various technologies. This includes proficiency with hardware (Apple/Windows), mobile devices, networks, and operating systems, as well as common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta).. The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.

Required Skills:

• 3+ years supporting internal or external customers in a Global IT Service Desk environment.
• 3+ years experience supporting Mac and Windows devices
• 3+ years managing user and role-based access in a predominantly SaaS-based environment.
• Familiarity with or demonstrated experience in supporting video conferencing systems is desired.
• We are seeking a candidate who possesses an ITIL mindset and can contribute positively to the teams success.
• The ideal candidate should be proficient in troubleshooting Windows and Mac platforms, leveraging their expertise in Jamf and Intune.
• It would be advantageous if the candidate has Proficiency in scripting languages such as Bash or Python for automation tasks related to Jamf is highly desirable (not mandate, but good to have).
• The candidate should also demonstrate strong problem-solving skills and the ability to work independently and collaboratively within a team environment.
• Experience supporting high priority escalations and high-pressure situations
• Strong ability to prioritize multiple tasks to ensure support for your customers and team

Additional skills or certifications a plus:

• Okta
• Google Suite
• JAMF
• Intune
• Atlassian Suite
• Slack
• O365
• Zoom