Experience
5 - 10 yrs
Salary (CTC)
₹7.8L - ₹8.9L
Job Location
Bengaluru, India
Vacancy
1
Designation
Senior Support Engineer
Job Type
ONSITE
Job Description
Job Title: Senior Technical Support Engineer/ Senior Support Engineer
Experience: 5-8 Years
Grade : E3
Location: Bengaluru / Hyderabad
1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm
Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred)
Location: Bangalore/Hyderabad
Responsibilities
Experience: 5-8 Years
Grade : E3
Location: Bengaluru / Hyderabad
1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm
Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred)
Location: Bangalore/Hyderabad
Responsibilities
- Act as second-level escalation for complex imaging application and infrastructure issues.
- Perform root cause analysis across applications, network, server, database, and SSL layers.
- Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.
- Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.
- Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.
- Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.
- Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.
- Mentor junior engineers and enforce ITIL-based incident/problem management.
- 5+ years of experience in imaging application and IT infrastructure support.
- Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.
- Strong database troubleshooting skills (SQL queries, performance tuning).
- Experience with web services integration (SOAP/REST APIs) for imaging workflows.
- Proficiency in PowerShell/WMI scripting for automation and monitoring.
- Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.
- Familiarity with advanced image post processing workflows in radiology and cardiology.
- Knowledge on IHE Radiology and Cardiology Profiles.
- Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments.
- BE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering.
- Certifications: CCNA, ITIL, HL7, DICOM.