Senior Style Associate

Job Description
Job Title Senior Style Associate
Department Retail Stores
Reports To Store Manager
Role Summary The Senior Style Associate leads by example, delivering exceptional
customer experiences, driving sales, and ensuring operational
excellence with a customer-focused mindset and adaptability

Key
Responsibilitie
s
Customer Focus
Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions

Address issues professionally and ensure customer needs are
met

Gather customer feedback to improve products and services
while addressing any concerns promptly

Sales Mastery
Responsible for achieving store sales targets

Drive solution-based sales by understanding customer needs
and offering relevant products and services

Focus on selling higher-value products to increase the
average transaction value

Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets

Demonstrate negotiation and objection-handling to convert
prospects into loyal customers

Flexibility and Change Management
Adapt to changing customer needs and share product and
customer insight with the team

Demonstrate problem-solving skills to address challenges and
manage resistance effectively

Show learning agility by quickly adopting new processes or
strategies to improve sales and service

Decision-Making
Utilize analytical thinking to make sound operational decisions

Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning

Store Operations Excellence
Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies

Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover

Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency

Follow company policies, work processes, and enforce store
standard operating procedures (SOPs)
Escalate any identified
bottlenecks

Leadership Excellence
Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions

Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team

Assist in training and mentoring new and existing team
members to improve their understanding of products and
services

Candidate
Requirement

Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail

Must be above 20 years of age and below 35 years of age

Basic computer skills and microsoft office
Proven track record of exceeding sales targets consistently
Experience in providing exceptional customer service and
building strong customer relationships
Experience in mentoring team members
Experience in handling cash transactions and inventory
management
Proficient in POS systems and other relevant retail
technologies
Knowledge of visual merchandising principles
Positive and enthusiastic attitude
Excellent presentation and grooming standards
Flexibility and adaptability to work varied shifts

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