Senior Specialist - Package Implementation

Job Summary

ServiceNow ITSM/CMDB Developer: Hands-on design, development and deployment experience with the ServiceNow platform. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB, Asset, Service Catalog). Experience in data upload and configuration in CMDB and other ITSM modules. Hands-on experience on Service Portal. Good understanding of ServiceNow customization, custom development of forms, fields and workflow. ServiceNow certifications: ServiceNow Certified System Administrator, ServiceNow Implementation.

Responsibilities

• Hands-on design, development and deployment experience with the ServiceNow platform.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB, Asset, Service Catalog).
• Experience in data upload and configuration in CMDB and other ITSM modules.
• Hands-on experience on Service Portal.
• Can create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts.
• Can troubleshoot basic configuration script issues.
• Integrations with 3rd party tools using REST, SOAP, email, MID Server, etc.
• Can demonstrate a record of accomplishment in managing multiple complex tasks simultaneously.
• Can work independently and collaboratively with customers and delivery teams on implementations and remote services.
• Exhibits punctual and attentive attendance at all project meetings including requirements review and validation sessions SCRUM ceremonies.
• Utilizes strong communication, presentation and writing skills.

Qualifications

• ServiceNow Certified System Administrator
• ServiceNow Implementation
• Good understanding of ITIL v3/v4 processes
• Knowledge in the development of custom modules (preferred)

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