Senior Specialist - Package Implementation

Description Job Title Solution Consultant IT Professional Transport is at the core of modern society Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future If you seek to make a difference on a global scale working with nextgen technologies and the sharpest collaborative teams then we could be a perfect match Job Description As a Professional Solution Consultant Microsoft Dynamics 365 CRM you will be part of a global team collaborating with Business Stakeholders Solution Architects Product Owners and Developers in designing and implementing the Case Management Platform for the Volvo Group You will work in an environment focused on crossfunctionality inclusion value creation and innovation promoting agile ways of working across the organization Your Responsibilities Lead and participate in requirementgathering workshops with business stakeholders Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions Configure and customize Customer Service components such as Cases Queues SLAs Entitlements Routing and Knowledge Base Leverage Power Platform capabilities Power Apps Power Automate Power BI Dataverse to extend CRM functionality Design and oversee Azure integrations using Logic Apps Service Bus Function Apps and API Management Work closely with Solution Architects and Technical Teams to ensure scalability performance and compliance with enterprise architecture Prepare functional design documents configuration guides and enduser training materials Support testing UAT deployment and postimplementation stabilization activities Drive continuous improvement through governance best practices and process optimization Foster collaboration and knowledge sharing across teams and geographies Who are you You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes You combine functional expertise with technical awareness and are passionate about delivering valuedriven CRM solutions

You are

A selfmotivated analytical problemsolver with a customerfocused mindset

Effective at communicating with business and technical stakeholders at all levels

A collaborative team player who thrives in a global agile environment

Committed to quality scalability and continuous improvement

Required Competencies

Experience 8 years overall IT experience with 5 years in Dynamics 365 Customer Service solution consulting and delivery

Functional Expertise Deep knowledge of D365 CE Customer Service Case Management SLAs Entitlements Knowledge Base Omnichannel

Preferred Domain Knowledge Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales Field Service or Marketing Power Platform Proficiency in Power Apps CanvasModeldriven Power Automate Dataverse Power Pages and Power BI Integration Technical Knowledge Familiarity with Azure components Logic Apps Service Bus Function Apps API Management and CRM integration patterns Delivery Skills Proven track record in requirement gathering functional design configuration testing and golive support Soft Skills Excellent communication presentation and stakeholder management skills Ways of Working Exposure to Agile DevOps delivery models and change management practices Qualifications Bachelors degree in computer science Information Systems or a related field Microsoft Certifications preferred MB230 Dynamics 365 Customer Service Functional Consultant PL200 PL400 AZ204 AZ900

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