Senior Site Reliability Engineer

Role & responsibilities:

• Lead high-impact RCA investigations for complex production incidents across software, infrastructure, industrial controls, and production SOP execution.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management, ensuring fact-based analysis, clear ownership, and timely resolution of systemic issues.
• Serve as a customer-facing technical leader for RCA discussions, investigation updates, and formal deliverables within defined SLA timelines.
• Partner with cross-functional SME teams to drive investigation progress, validate findings, and ensure corrective actions are implemented and verified.
• Analyze logs, telemetry, system data, incident trends, and RCA datasets to identify root causes, recurring patterns, and improvement opportunities.
• Develop clear RCA reports, executive summaries, dashboards, and leadership presentations for internal and customer stakeholders.
• Translate complex technical findings into clear business impact, customer impact, risks, decisions, and recommended actions.
• Drive strategic Continuous Service Improvement initiatives that reduce repeat incidents, improve system stability, strengthen reporting, and reduce investigation toil through automation and tooling.
• Influence organizational priorities by converting RCA findings and trend analysis into actionable improvement work across software, infrastructure, industrial controls, and production processes.
• Own follow-through on Problem Management actions by tracking problem tickets, coordinating owners, and ensuring corrective actions are completed with measurable outcomes.
• Support team management as a senior individual contributor by mentoring team members, improving RCA quality standards, and elevating team execution.
• Act as a trusted advisor to leadership by presenting investigation outcomes, risk trends, and improvement recommendations in a clear and actionable manner.
• Provide occasional support outside standard business hours based on critical incident, customer, or workload demands.