Senior ServiceNow ITOM Developer

• Client-facing leadership responsibilities.
• Opportunity to lead integration-heavy ServiceNow initiatives.
• Hands-on role with support and technical ownership.
• Total Experience: 8 to 10 yrs.
• Relevant Experience: 4 to 6 yrs in ServiceNow, 2+ yrs in ITOM module with integrations.
• Strong troubleshooting and debugging skills.
• Proficient in REST integrations and CMDB setup.
• Hands-on with Virtual Agent, Portal Widgets, and ServiceNow ITSM processes.
• Excellent communication and client interaction skills.
• Leadership ability to mentor junior developers and drive discussions.
• Develop and configure ServiceNow ITOM modules with end-to-end integration support.
• Lead and troubleshoot REST message configurations.
• Design and configure Virtual Agent and Portal Widgets.
• Act as the first point of contact with clients to gather requirements and suggest solutions.
• Lead client calls and deliver best practice recommendations.
• Mentor junior developers and assist with technical and support queries.
• Ensure stability across CMDB, ITSM, and integration layers.
• Lead integration efforts, support ITSM processes, and serve as a primary technical contact for clients.
• Develop and support ServiceNow ITOM solutions with a strong focus on integrations and troubleshooting.

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