Job Description
Role: ServiceNow Senior Developer
Location of Requirement: Bangalore, Pune
Desired Experience Range: 7+
Key Responsibilities
Development & Configuration
Platform configuration and customization (JS, GlideScript)
CMDB foundation setup, population and data modeling
Now Assist skills and Agentic AI flow design
Exposure in building ServiceNow agents, ServiceNow platform configuration, or technical design concepts
AIenabled delivery, configuration, testing, and quality practices
Comfortable performing peer reviews, smoke testing, and troubleshooting technical issues
Ability to collaborate across EMEA, APAC, and AMS teams in a fastpaced, pilotdriven environment
Strong documentation and problemsolving skills
Business rule design and process analysis
Test execution, defect triage and resolution
Development & Enhancement of AI Agent Products
Contribute to the development and enhancement of AI Agent products, including:
Technical Design Agents
Configuration (Config) Agent
AI Testing and Qualityfocused agents
Support ongoing refinement of agent logic, prompts, and behaviors to improve accuracy, reliability, and usability.
Works to PACE playbooks independently
Clear written updates and status reporting
Proactive risk flagging to Project ManagerQuality & Compliance
Adhere to coding standards and ServiceNow best practices.
Ensure compliance with ITIL processes and security guidelines.
TECHNICAL SKILLS:
Extensive ITAM / ITOM and CMDB platform expertise
Agentic AI with MCP solution design
REST, MID Server, and spokes-based integrations
Glide Script and serverside scripting
Flow Design and Automated testing with ATF
No Referrers Available
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