Senior ServiceNow Developer

Stack: ServiceNow Development experience along with JavaScript.
Work Location: Hyderabad
NP: Immediate to 30 Days NP

Community Architecture & Development

• Portal Design: Develop and maintain the ServiceNow Community Portal using Service Portal, UI Builder, and Seismic.
• Custom Widgets: Create custom widgets using AngularJS, HTML, and CSS to enhance community engagement (e.g., custom gamification leaderboards, specialized search filters).
• Integration: Connect Community data with CSM (Customer Service Management) so that forum threads can be converted into support cases when necessary.

Platform Administration

• Governance: Configure forum structures, sub-forums, and topic hierarchies.
• Access Control: Manage granular permissions for different user personas (e.g., customers, MVPs, partners, and internal employees).
• Gamification: Design and manage the community reputation system, including badges, point levels, and achievement triggers.

Moderation & Automation

• Moderation Tools: Configure automated moderation rules using RegEx and keywords to flag inappropriate content.
• Now Assist Integration: Implement AI-driven features like auto-tagging of posts, AI-generated summaries for long threads, and "Similar Content" recommendations.
• Harvesting Knowledge: Develop workflows to "harvest" high-quality community solutions and convert them into official Knowledge Base (KB) articles.

What youll need to succeed in this role

Experience: 10+ years of hands-on experience in ServiceNow development and administration in an enterprise environment and 3+ years of experience in low code cloud-based SaaS platform; ServiceNow experience is a plus.

• Education: Masters degree in computer science, Information Technology, or a related field.
• Core Platform: Business Rules, Script Includes, Flow Designer, Access Control Lists, and Data Policies
• Web Technologies: JavaScript, Angular JS, CSS/SASS and HTML5
• Modules: ServiceNow Communities, Customer Service Management, and Knowledge Management or equivalent modules in other community SaaS platform
• UI/UX: Experience with Service Portal and the Now Experience Framework or similar using Angular JS or React JS
• Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
• Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
• Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
  Additional experience desired
  Certified System Administrator (CSA)
  Certified Application Developer (CAD)
  CIS - Customer Service Management
  ServiceNow Micro Certification: communities