Senior Service Now Developer

Job Description:

Role: Senior ServiceNow Developer

Experience: 10+ Years

Location: PAN India (Remote)

Notice period: Immediate to 15 days (Only who are serving notice period preferred)

Contract duration will be 6-12 Months and based on performance/project it will be converted to FTE.

We are seeking a Senior ServiceNow Engineer with proven expertise in hands-on development. This role is responsible for building solutions, configurations, scripting, integrations and automation test frameworks (ATF) across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations). The ideal candidate will bring ServiceNow development and Scripting experience including ServiceNow ATFs with strong skills in ATF, APIs, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.

Key Responsibilities
Hands-on ServiceNow Development

• Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
• Manage update sets, migration, and development lifecycle activities.
• Collaborate with architects/developers to ensure testability in designs.
• Develop and support integrations using REST, SOAP, and Integration Hub.
• Contribute to CI/CD pipeline automation for faster, reliable deployments. Quality Engineering & Assurance
• Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.
• Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
• Build and maintain automation frameworks using ATF.
• Define and execute upgrade/patch test strategies ensuring high coverage and minimal disruption.

Collaboration & Leadership

• Work with analysts, product owners, and developers to alignon requirements and deliverables.
• Collaborating across multiple time zones with global teams.
• Actively participate in Agile ceremonies (refinement, planning, daily stand-ups, retrospectives).
• Champion a quality-first mindset across engineering and business stakeholders.

Qualifications

• 10+ years in software development and quality assurance, with 5+ years on Service Now platform.
• Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub).
• Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI.
• Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
• Strong knowledge of upgrade lifecycle, patch testing, and defect management.
• Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation.
• Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
• Bachelors or master's in computer science, IT, or related field.
• Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.

Talents Needed for Success

• 10+ years of proven experience in ServiceNow Development, manual and automation testing, with deep knowledge of ServiceNow modules (Some of these include ITSM, Service Catalog, CSDM, ITOM).
• Strong expertise in ServiceNow Automated Test Framework (ATF) and external automation tools such as Selenium, Rest Assured, Postman, SOAP UI.
• Hands-on experience with API testing for ServiceNow integrations.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic.
• Experience with update set migration, ServiceNow development lifecycle, and deployment processes.
• Hands-on experience with ServiceNow upgrades, patch testing, and defect management.
• Strong analytical and problem-solving skills; able to anticipate risks, enforce QA standards, and recommend improvements.
• Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment.
• Proven ability to work in offshore–onshore delivery models, collaborating across multiple time zones with global teams.

Note: Need strong hands on experience in ATF Tools.