Senior Sales Associate

JOB DESCRIPTION

Senior Sales Associate

Location: Delhi NCR

Department: Retail Operations

Reporting To: Store Manager

Employment Type: Full-Time

Experience Required: Minimum 2 Years

Position Summary

We are looking for an enthusiastic, customer-focused, and result-oriented Senior Sales Associate

to join our retail team. The ideal candidate should have a minimum of 2 years of retail sales

experience, excellent communication skills, and a professional personality. The individual will be

responsible for delivering an outstanding customer experience while driving store sales and

supporting daily store operations.

Key Responsibilities

• Deliver an exceptional customer experience by understanding customer needs and

recommending suitable eyewear products.

• Achieve individual and store sales targets consistently.
• Assist customers in selecting frames, lenses, sunglasses, and accessories.
• Explain product features, pricing, promotions, and after-sales services.
• Build strong customer relationships to encourage repeat business.
• Ensure accurate billing, cash handling, and POS transactions.
• Maintain visual merchandising standards and store presentation.
• Support inventory management, stock replenishment, and stock audits.
• Handle customer queries and resolve complaints professionally.
• Assist the Store Manager in achieving operational and business goals.
• Mentor junior sales associates and contribute to a positive team environment.
• Ensure compliance with company policies, SOPs, and retail processes.

Required Skills & Qualifications

Experience

• Minimum 2 years of experience in Retail Sales, Customer Service, Luxury Retail, Fashion Retail,

Optical Retail, or a similar customer-facing role.

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Sales-driven with a positive attitude.
• Professional appearance and well-groomed personality.
• Presentable, confident, and energetic.
• Ability to work in a fast-paced retail environment.
• Good interpersonal and relationship-building skills.
• Basic computer and billing system knowledge.

Preferred Qualifications

• Graduate in any discipline (preferred).
• Experience in optical retail, lifestyle, fashion, electronics, or premium retail brands will be an

added advantage.

What We Offer

• Competitive salary and attractive incentive structure.
• Learning and career growth opportunities.
• Professional and inclusive work environment.
• Employee discounts on eyewear products.
• Performance recognition and internal growth opportunities.
• Comprehensive training and development programs.