Experience
8 - 13 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Senior Product Support Engineer
Job Type
Not specified
Job Description
We are seeking a talented individual to join our SharePoint Online Senior Support Analyst team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
- Monitor, install, configure, and administer SharePoint environments (SharePoint Online and/or SharePoint 2016+), including ongoing platform health checks.
- Provide L1/L2 production support by troubleshooting incidents, debugging system alerts, and driving issues through to resolution within agreed timelines.
- Document technical investigation and findings for unresolved issues, and coordinate escalations with dependent teams (e.g., DBA, hardware, development) to ensure efficient resolution.
- Perform regular maintenance and housekeeping of SharePoint sites, libraries, and lists, and ensure support and change processes are followed as defined by the lead/manager.
- Support business-critical releases and operations, including on-call/war-room coverage for Sev1 incidents and support during non-core hours and planned weekend releases.
- Maintain accurate operational documentation, including ensuring CA reflects up-to-date server and application changes and configuration information.
What you need to have:
- 8+ years of overall experience, including 4+ years supporting SharePoint and 3+ years of SharePoint development experience.
- Strong hands-on experience with SharePoint development and scripting, including PnP and PowerShell.
- Proven development capability using SharePoint Framework (SPFx), CSOM, REST APIs, JavaScript, and jQuery.
- Experience working directly with clients/stakeholders, including providing clear and regular status updates.
What makes you stand out
- Experience working across both SharePoint Online and SharePoint 2016 (or later), including hybrid/on-prem to cloud considerations.
- Experience delivering migration projects from SharePoint on-premise to SharePoint Online using appropriate tools/techniques.
- Domain exposure within Insurance, Banking, Financial Services (BFSI) and/or experience with project and people management responsibilities.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.