Senior Operations Manager

NexGenTek is a global technology consulting and workforce solutions company with operations across the United States, India, the UAE, and Mexico. We specialize in IT consulting, digital transformation, AI, cloud, cybersecurity, ERP, data analytics, and staffing solutions for Fortune 500 and enterprise clients.

We are looking for an experienced and results driven   Senior Operations Manager to lead our India operations from our Gurgaon office.

The Senior Operations Manager will oversee the day to day operations of NexGenTek India and ensure seamless coordination across Recruitment, Human Resources, Finance, Administration, Compliance, Client Operations, and Business Support.

This leadership role requires a proactive individual who can improve operational efficiency, build scalable processes, manage cross functional teams, and support the company's continued growth in India and globally.

This is a   hybrid role, requiring regular presence in our Gurgaon office while allowing flexibility to work remotely based on business needs.

Location:  Gurgaon, Haryana, India (Hybrid)

Department:  Operations

Reports To: President / CEO

Employment Type: Full Time

• Lead the day to day operations of NexGenTek India.
• Develop and implement operational strategies aligned with business goals.
• Build and improve standard operating procedures.
• Drive operational excellence across all business functions.
• Identify opportunities to improve efficiency and reduce costs.

• Lead and mentor Recruitment, HR, Administration, Finance Coordination, and Operations teams.
• Establish clear goals, KPIs, and accountability.
• Foster a high performance and collaborative work culture.
• Support hiring, training, coaching, and performance management.

• Oversee recruitment delivery and client fulfillment.
• Monitor recruiter productivity and hiring metrics.
• Ensure service level agreements are consistently achieved.
• Improve recruitment processes and reporting.

• Oversee onboarding, employee engagement, performance management, and policy implementation.
• Ensure compliance with labor laws and company policies.
• Partner with leadership on workforce planning and employee development.

• Coordinate payroll, invoicing, vendor payments, procurement, travel, and office administration.
• Monitor budgets and operational expenses.
• Support monthly financial reporting and audit preparation.

• Ensure compliance with labor laws, statutory regulations, and corporate policies.
• Coordinate PF, ESI, Professional Tax, TDS, GST, and other statutory requirements.
• Maintain audit readiness and documentation.

• Support client onboarding and ongoing service delivery.
• Resolve operational issues and escalations.
• Maintain high levels of client satisfaction.

• Identify automation opportunities using AI and business systems.
• Implement operational best practices.
• Standardize workflows across departments.
• Lead continuous improvement initiatives.

Prepare executive reports on:

• Recruitment performance
• Revenue support
• Operational KPIs
• Employee productivity
• Compliance status
• Budget performance
• Business risks
• Client satisfaction
• Action plans

• Bachelor's degree in Business Administration, Operations, Management, HR, or related field.
• MBA preferred.
• 10+ years of operations leadership experience.
• At least 5 years managing cross functional teams.
• Experience in IT staffing, IT consulting, technology services, or managed services.
• Strong understanding of Indian labor laws and statutory compliance.

• Operations leadership
• Strategic planning
• Recruitment operations
• HR management
• Financial coordination
• Budget management
• Compliance and governance
• Vendor management
• Project management
• Process improvement
• Strong analytical skills
• Excellent communication and stakeholder management

Experience with:

• Zoho One
• Zoho CRM
• Zoho Recruit
• Zoho People
• Zoho Books
• Zoho Analytics
• Microsoft 365
• AI powered business tools
• IT staffing and consulting operations

• Recruitment delivery and SLA compliance
• Employee engagement and retention
• Operational efficiency
• Budget adherence
• Client satisfaction
• Compliance and audit readiness
• Process automation initiatives
• Vendor performance
• Business reporting accuracy
• Team productivity

• Location :  Gurgaon, Haryana
• Work Model: Hybrid
• Five day work week
• Flexibility to work from home based on business requirements
• Occasional travel within India and internationally, as required

• Competitive salary
• Performance based bonus
• Health insurance
• Professional development opportunities
• Leadership role in a growing global technology company
• Opportunity to work directly with executive leadership and contribute to strategic business growth