In this role you will:

Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms.
You will leverageautomation to execute work and develop scripts for routine tasks.
Executing network changes following the defined Oracle change management process.
Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.

Career Level - IC3

RESPONSIBILITIES:

NOC Operations

Using existing procedures and tooling, develop and safely complete network changes

Mentor, onboard and train junior engineers

Participate in operational rotations providing break-fix support

Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors

Provide on-call support services as needed, job duties are varied and complex, needing independent judgment

Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services

Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

Leadership:

Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities

Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC

Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams

Conduct interviews and participate in the hiring process for junior level engineers

Lead and/or represent the GNOC in vendor meetings, reviews or governance boards

Automations/Scripting

The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks

Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible

You will use automation to complete work and develop scripts for routine tasks

Project Management

Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members

Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

TECHNICAL QUALIFICATIONS:

Networking

Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS

Expert knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL

Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management

Expert analytical skills and ability to collate and interpret data from various sources

Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly

Experience working in a large ISP or cloud provider environment

Exposure to commodity Ethernet hardware (Broadcom/Mellanox)

Cisco and Juniper certifications are desired

Design

Participate in Network lifecycle management through network build and/or upgrade projects

Participate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

Highly motivated and self-starter

Bachelor's degree is preferred with at least 6-10 years of network-related experience

Strong oral and written communication skills

Excellent time management and organization skills

Comfortable and able to deal with a wide range of issues in a fast-paced environment

Excellent organizational, verbal, and written communication skills

Experience with Incident Response plans and strategies

Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role

Career Level - IC3

Senior Network Operations Engineer

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