Position Overview The Senior Manager - Restaurant & Bar Operations is responsible for the overall management, profitability, and guest satisfaction of all restaurant and bar operations, including bar support for banquets. The role focuses on operational excellence, financial performance, service standards, and revenue growth through strong leadership and cross-functional collaboration.

Key Responsibilities

Guest Experience & Service Excellence: Ensure exceptional guest experience through warm welcomes, attentive service, and prompt issue resolution
Guest Experience & Service Excellence: Maintain a visible presence during peak service periods and convert guest feedback into action
Guest Experience & Service Excellence: Monitor ambience, cleanliness, music, lighting, and table layouts in line with brand standards
Daily Operations Management: Plan and direct daily restaurant and bar operations including opening, closing, and shift handovers
Daily Operations Management: Conduct pre-service briefings covering menus, promotions, VIPs, and service priorities
Daily Operations Management: Coordinate closely with kitchen and stewarding teams to ensure timely and seamless service
Financial Performance & Controls: Drive revenue through upselling, cross-selling, table turns, and beverage promotions
Financial Performance & Controls: Monitor and control beverage cost, breakage, wastage, consumables, and overtime
Financial Performance & Controls: Review daily sales reports, revenue mix, and KPIs; implement corrective actions
Team Leadership & Training: Recruit, schedule, supervise, and motivate restaurant and bar teams
Team Leadership & Training: Deliver continuous training on service standards, product knowledge, and suggestive selling
Team Leadership & Training: Manage performance appraisals, grooming standards, discipline, and team engagement
Product, Inventory & Compliance: Collaborate with Executive Chef and bar leadership on menu planning and beverage programs
Product, Inventory & Compliance: Oversee inventory management, stock counts, variance resolution, and portion controls
Product, Inventory & Compliance: Ensure compliance with food safety, hygiene, alcohol service regulations, and internal SOPs
Coordination, Marketing & Events: Work with sales and marketing teams on promotions, themed events, and outlet positioning
Coordination, Marketing & Events: Coordinate restaurant and bar operations for banquets, in-house events, and group business
Coordination, Marketing & Events: Support reputation management through guest feedback and brand engagement initiatives

Requirements

Qualifications & Experience: Degree or Diploma in Hotel Management or Hospitality
Qualifications & Experience: Extensive experience in restaurant and bar operations with senior supervisory or managerial exposure
Qualifications & Experience: Strong expertise in F&B operations, cost control, menu engineering, and service standards
Qualifications & Experience: Working knowledge of POS, PMS, inventory systems, and MS Office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Senior Manager Restaurant

Job Description

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