Senior Manager, Learning and Development

Max Healthcare is looking for Senior Manager - Training at Corporate Office, Gurgaon:

Key Responsibilities

Parichay New Hire Induction Program

Manage end-to-end operations of the Parichay Induction Program across all units.

Update and standardize program content, trainer versions, and delivery formats.

Conduct regular Train-the-Trainer (TTT) programs for induction facilitators.

Maintain governance and audit trail of all induction programs conducted.

Track attendance, certification, and provide timely reports to stakeholders.

Functional Learning Support & Paramedical Staff

Drive the champion model for learning, currently comprising 750+ champions.

Identify, onboard, and upskill new functional champions across units.

Plan and deliver quarterly refresher sessions and TTT modules.

Ensure strong governance, trainer capability building, and regular engagement.

Track learning delivery and assess impact through reporting mechanisms.

Functional Learning Program (FLP) Medical Laws

Oversee training on six critical medical laws (e.g., MTP Act, etc.).

Ensure trainings are scheduled, delivered, and documented regularly.

Facilitate Subject Matter Expert (SME) connects for legal compliance.

Ensure audit-readiness and avoid any compliance risks related to medical law training.

Compliance & Mandatory Trainings

Act as a custodian for critical compliance programs:

o POSH (Prevention of Sexual Harassment)

o ABAC (Anti-Bribery & Anti-Corruption)

o Code of Conduct

Ensure regular delivery, documentation, and governance of these trainings.

Accreditation Support NABH & JCI

Provide L&D support during hospital unit audits and accreditations.

Serve as an SME on training-related compliance under NABH & JCI guidelines.

Data Management & Learning Governance

Own the dashboarding and reporting of L&D metrics across the organization.

Publish monthly training calendars and quarterly learning data updates for PANMAX.

Ensure learning plans are aligned to AOP (Annual Operating Plan) and governance is maintained.

Key Requirements

Prior exposure to functional and compliance training programs.

Experience in healthcare/hospital industry preferred, though not mandatory.

Strong governance, project management, and stakeholder engagement skills.

Comfortable working with data, dashboards, and reporting tools.