Senior Manager - IT

Job Title: Sr Manager - IT

Industry: F&B / Retail / Restaurant

Budget: 25 to 28 LPA

Process Excellence & Automation

• Define and implement SOPs for IT operations across all outlets.
  
• Identify opportunities for automation, system integration, and operational efficiency.
  
• IT Strategy & Business Alignment
  
• Data & Analytics Ownership
  
• Support digital transformation initiatives aligned with business growth.
  
  
  

  Vendor & Partner Management
  

  Evaluate, onboard, and manage IT vendors, service providers, and system integrators.
  

  Negotiate contracts to ensure cost optimization and service quality.
  

  
  

  Project Planning & Delivery
  

  Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.
  

  Ensure timely delivery of IT initiatives with measurable outcomes.
  

  
  

  IT Operations & Infrastructure Management
  

  Manage internal IT operations including network, servers, storage, security, and business continuity.
  

  Ensure high uptime, data security, and compliance with industry standards.
  

  
  

  Stakeholder & Customer Management
  

  Act as a bridge between business teams and IT Service providers.
  

  Ensure clear communication, effective problem resolution, and stakeholder satisfaction.
  

  
  

  Leadership & Team Development
  

  Build and mentor a high-performing IT team.
  

  Foster a culture of innovation, accountability, and customer-centricity.
  

  
  

  F&B Outlet IT Infrastructure
  

  
  

  • Manage IT infrastructure across all airport F&B outlets including POS, Kiosks, handheld devices, printers, and back-office systems.
    
  • Ensure 24x7 uptime of systems supporting billing, order processing, and inventory.
    
  • Standardize IT deployments in line with the Group Companys policies
    
    
    

    
    

    POS & Application Management
    

    • Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways.
      
    • Ensure compliance with digital payment systems, GST requirements, and audit controls .
      
    • Coordinate with central IT and vendors for upgrades, patches, and enhancements.
      
    • System Migration experience is mandatory.
      
      
      

      
      

      Network & Connectivity (Critical Operations)
      

      • Ensure uninterrupted internet connectivity across outlets in coordination with airport IT teams.
        
      • Manage LAN/WAN, secure Wi-Fi access, and firewall configurations as per airport security protocols.
        
      • Ensure redundancy and fallback systems for zero business disruption.
        
        
        

        
        

        
        

        
        

        
        
        Requirements

        
        

        Preferred Background
        

        • Experience in F&B / QSR chains
          
        • Exposure to multi-location IT operations
          
        • Familiarity with large corporate governance frameworks
          
        • SAP Understanding
          

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.