Senior Manager - IT

Job Description - Senior Manager IT

Reporting To - Vice President Administration / VP IT Parent Company

Direct Reports

• IT Managers
• IT Executives
• Campus IT

Key Responsibilities

1. IT Infrastructure Governance & Operations

• Lead and oversee IT operations across all campuses.
• Ensure uninterrupted functioning of networks, internet connectivity, servers, CCTV systems, smart classrooms, biometric devices, desktops, laptops, printers, and communication systems.
• Establish IT service standards and operational procedures.
• Monitor infrastructure performance through centralized dashboards.
• Drive preventive maintenance programs across campuses.

2. ERP & Digital Systems Management

• Own and manage all institutional ERP platforms.
• Manage user access and role-based permissions.
• Ensure accuracy and integrity of institutional data.
• Lead ERP upgrades and integrations
• Ensure smooth operation of:
• Student Information Systems
• Attendance Systems
• Fee Management Systems
• HRMS
• Learning Management Systems

3. Cyber Security & Information Protection

• Develop and implement cyber security policies.
• Conduct vulnerability assessments and risk reviews.
• Establish security incident response procedures.
• Ensure protection of student, parent, staff, and institutional data.
• Manage:
• Firewalls
• Antivirus solutions
• Endpoint security
• Network security controls
• Threat monitoring systems

4. Backup, Disaster Recovery & Business Continuity

• Define and implement backup policies.
• Monitor backup schedules and recovery processes.
• Conduct disaster recovery drills and testing.
• Maintain business continuity plans for all critical systems.
• Ensure availability of recovery documentation.

5. IT Risk Management & Compliance

• Conduct periodic IT risk assessments.
• Maintain technology risk registers.
• Ensure software license compliance.
• Coordinate internal and external IT audits.
• Monitor regulatory and compliance requirements.

6. Academic Technology Enablement

• Support digital learning initiatives across campuses.
• Support academic teams during examinations and result processing.
• Ensure readiness of:
• Smart classrooms
• Digital content delivery systems
• Online examination platforms
• Assessment and reporting systems

7. Service Delivery & Stakeholder Support

• Lead centralized IT support functions.
• Support Academic, Admissions, Finance, HR, Administration, Transport, and Operations teams.
• Manage helpdesk operations and service delivery standards.
• Drive customer satisfaction initiatives.

8. Vendor Management & Technology Projects

• Manage technology vendors and service providers.
• Negotiate AMCs and support contracts.
• Lead technology implementation and upgrade projects.
• Ensure projects are delivered within budget and timelines.

9. Digital Transformation & Process Automation

• Drive automation and digitization initiatives.
• Develop dashboards and management reporting systems.
• Improve efficiency through workflow automation.
• Introduce innovative technologies supporting institutional growth.

Qualifications

Education

• B.E./B.Tech in Computer Science, Information Technology, Electronics, or related discipline.
• MBA / PG Diploma in IT Management preferred.

Certifications (Preferred)

• ITIL
• CISSP
• CISM
• CEH
• Microsoft Certifications
• Cisco Certifications
• ISO 27001 Lead Implementer/Auditor

Experience

• 10–15 years of IT experience.
• Minimum 5 years in a leadership role managing multiple locations/campuses.
• Experience in large organizations, or multi-site operations preferred.