Senior Logistics Executive

Role & responsibilities

• Track daily B2C shipments and monitor delivery status across assigned routes or regions
• Ensure on-time delivery performance and escalate delays or exceptions proactively
• Coordinate with delivery partners, hubs, and field teams for real-time updates
• Update shipment status in the system accurately and on time
• Handle delivery exceptions such as delays, failed deliveries, or customer unavailability
• Respond to Post sales team queries related to shipment status and delivery timelines
• Ensure adherence to SOPs and service-level agreements (SLAs)

Preferred candidate profile

• Graduate or equivalent qualification
• 13 years of experience in logistics, courier, or B2C delivery tracking (preferred)
• Freshers with strong coordination and Excel skills may also be considered