Senior Facility Executive

Role Overview

Lead the delivery of comprehensive soft services operations at the Clients Powai facility, including FB, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

Key Responsibilities

• Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
• Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
• Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
• Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
• Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
• Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
• Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
• Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
• Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
• Prepare daily/weekly/monthly MIS reports and support management reporting requirements
• Act as primary liaison between client, vendors, and JLL management team
• Implement facility standards, best practices, and service improvement initiatives
• Willing to work in flexible shifts

Qualifications

• Bachelors degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
• 3-5 years of progressive experience in corporate soft services, FB operations, integrated facility management, or events
• Strong communication, stakeholder management, and multi-service coordination skills
• Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
• Understanding of FSSAI regulations, workplace hygiene standards, and health safety compliance
• Experience with vendor management, contract compliance, and service level agreements
• Customer service excellence with problem-solving and quality focus
• Familiarity with facility management systems and ticketing platforms preferred

Location

Mumbai

Scheduled Weekly Hours

48