Senior Executive - Operations and Service

Job Purpose


This position is open with Bajaj Finance ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

Duties and Responsibilities

Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management

Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.

Cross selling the insurance and other products to walk in customers

Cash Customer Service /NPS and Audit Queries

Service branch maintenance and control

Consistent increase in penetration of CDM/Kiosk

Manage escalations with teams (Centralize/HO) for end to end resolution

Petty cash management

Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience

Understanding of cash customer service related processes and policies.

Graduate/Post graduate fresher/with experience

Ability to work independently and towards deadlines.

Effective oral and written communication skills