Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Engineering Manager, AI Agents

Job Description

The Senior Engineering Manager, AI Agents will lead the development and delivery of Five9 s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology!

This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.

You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.

You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy.

You will make use of AI coding assistants, specifically Claude Code, to produce code as well as work with the team using these tools.

Required Experience:

1+ years of Experience in software development for GenAI platforms for Customer Support/Customer Experience is REQUIRED
5+ years of software development experience, ideally in Java
5+ years of experience in enterprise SaaS software development
10+ years of software development experience
Bachelors or advanced degree in computer science, computer engineering or similar
Experience using Claude Code for software development

Technical Skills

Core Software Engineering

Expert-level proficiency in Java and JVM-based frameworks. Nice to Have: Spring Boot,

Strong understanding of object-oriented design , design patterns, clean code, refactoring, and code quality best practices.

Deep experience designing and building distributed, event-driven systems with high reliability and low latency.

Expertise in API design (REST/gRPC), service contracts, and backward-compatible evolution.

AI Agent / GenAI Platform Engineering

1+ years

Strong familiarity with LLMs , prompt orchestration, function calling, and multi-agent reasoning workflows.

Experience building AI-enabled microservices , including integrating LLMs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Senior Engineering Manager, AI Agents

Job Description

No Referrers Available