The Senior Engineer IT & Networks will play a crucial role in overseeing the implementation, deployment, and maintenance of IT solutions for Company clients in Dubai
This position focuses on managing projects, ensuring seamless delivery of hardware and software solutions, and providing technical expertise for a variety of IT services
The successful candidate will work closely with internal teams and customers to ensure all solutions meet technical specifications and client requirements
key_responsibilities:IT Infrastructure & Networking:[Oversee and manage the deployment and configuration of hardware solutions, including laptops, desktops, servers, and network switches
Implement and manage Data Centre Solutions, such as Dell servers, backup solutions, and network infrastructure
Set up and troubleshoot Networking Solutions, including Cisco routers, switches, and UniFi networks
Install and maintain Security Solutions, including firewalls (Sophos, Fortinet), antivirus software (Defender, Sophos), and backup platforms (Acronis, Veeam)
Configure WiFi Solutions using UniFi, Aruba, and similar technologies
Deploy and manage Office CCTV Systems and other security equipment
Cloud & Microsoft Solutions:[Assist in implementing Microsoft Azure solutions, ensuring minimum $500/month consumption requirements are fulfilled
Execute Microsoft 365 Business Premium and advanced seats setup and configurations
Support Microsoft Copilot solutions for individual, departmental, and organizational needs
Implement Microsoft Business Central/Dynamics 365 setups and customizations
Configure Microsoft Teams PBX/Teams Telephony solutions
Set up video conferencing systems and interactive display boards
Install and manage PBX systems such as 3CX and Audio Codes
Develop Microsoft Power Apps on the MS Power Platform
Web & Hosting:[Assist with website, domain configurations, and web hosting setups
AMC & Support Services:[Execute AMC contracts, providing remote and onsite engineering support
Document and maintain detailed records of installations, configurations, and ongoing maintenance processes
Collaborate with internal teams to ensure client satisfaction and project success
Pre-sales Responsibilities:[Engage actively with customers to understand their requirements and provide technical solutions
Prepare customer quotations, Bill of Quantities (BOQs), and proposals
Assist in winning projects by providing technical expertise and support during the pre-sales process
Conduct product demonstrations and presentations to potential clients
Maintain strong relationships with existing and potential customers to ensure ongoing engagement and satisfaction
Support Engineers Supervision:[Supervise support engineers in managing support contracts and services for existing installations
Ensure timely and effective resolution of technical issues and customer inquiries
Oversee the maintenance and support of existing IT installations
Develop and implement strategies to sell and win Annual Maintenance Contracts (AMC) and support contracts
Monitor and evaluate the performance of support engineers to ensure high-quality service delivery
Backup & Security Solutions:[Implement and manage backup solutions, including Acronis, Veeam Backup, and NAS backup systems
Install and maintain security solutions, including MimeCast, Sophos, and other relevant technologies
]}, Education & Background:[Bachelors degree in IT, computer science, or a related field
Experience & Skills:[5+ years of experience in IT project implementation, technical support, or system administration
Strong technical knowledge and experience working with solutions such as Microsoft 365, Azure Cloud, Adobe, Dell, and HP hardware
Industry certifications like Microsoft MS100, AZ100, Dynamics365, Cisco Networking, and other cloud certifications are preferred
Excellent troubleshooting, problem-solving, and technical documentation skills
Ability to work independently and collaboratively in dynamic environments
Proficiency in Microsoft Office and CRM software
Fluent in English; knowledge of Hindi, Indian languages, and Arabic is a plus

Senior Engineer IT & Networks

Job Description

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