Experience
5 - 8 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Senior Desktop Support Engineer
Job Type
Not specified
Job Description
Profile - Senior Desktop support engineer
Experience : 5 - 8 years
Location - Juinagar, Navi mumbai
Salary - Best in the industry
Notice period - Immediate to 30 days
Interview mode - 1st round virtual
Work mode - Work from office
Key Responsibilities:
- Provide L2 desktop and networking support for Windows-based environments.
- Install, configure, and troubleshoot operating systems (Windows, VMware).
- Configure and troubleshoot desktops, laptops, network printers, scanners, and mobile devices.
- Configure and manage Microsoft O365 profiles and email services.
- Administer, monitor, and support Active Directory users and systems.
- Configure and troubleshoot Cisco switches for small to mid-scale networks.
- Implement and manage VLAN configurations and internal network infrastructure.
- Configure and troubleshoot Spanning Tree Protocol (STP) and loop avoidance mechanisms.
- Handle L1/L2 network troubleshooting and incident logging.
- Provide remote and onsite IT support to end users.
- Manage helpdesk ticketing systems and ensure SLA compliance.
- Maintain IT asset inventory and ensure asset compliance and audits.
- Support antivirus deployment, updates, and system audits.
- Provide support for video conferencing tools and meeting setups.
- Handle senior management IT support requests with priority.
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