Senior Consultant

Job Summary

We are seeking an experienced Business Analyst with a strong background in Corporate Banking, specifically in Cash Management and Trade Finance. This role involves designing conversational AI journeys, analyzing business processes, and collaborating with AI/engineering teams to deliver innovative solutions.

• Experience: 6–10+ years as a Business Analyst, preferably within Corporate Banking.
• Domain Expertise: Mandatory knowledge of Cash Management and Trade Finance.
• Key Skills: Conversational AI journey design, business process analysis, requirement gathering, Agile delivery.
• Technology Exposure: Conversational AI / chatbot platforms, APIs, AI/LLM concepts (RAG, prompts, workflows).

Key Responsibilities

Business Requirement and Process Analysis

• Engage stakeholders across Cash Management & Trade Finance to gather requirements
• Translate business flows into conversational journeys and user interaction models
• Document AS-IS / TO-BE process flows, including automation opportunities
• Define clear functional and non-functional requirements for AI agents

Conversational AI Journey Design

• Break down banking use cases into step-by-step conversational flows
  • Intents, entities, prompts, and responses
  • Decision logic and branching scenarios
• Work with AI/engineering teams to align with:
  • MCP tools
  • APIs (payments, trade workflows, document processing)

Domain Expertise – Cash and Trade

• Own requirement clarity across:
  • Cash: Payments, transaction queries, statements, FX, etc.
  • Trade: LC, guarantees, trade transactions, document flows
• Support new build journeys for Trade and enhancement/standardization for Cash

Collaboration and Delivery

• Act as interface between:
  • Business (RMs, Ops, Product Owners)
  • AI CoE / Agent engineering teams
  • Vendors (if applicable)
• Sprint planning
• Backlog creation (user stories, acceptance criteria)
• UAT coordination

Testing and Validation

• Define test scenarios and UAT cases for conversational journeys
• Validate:
  • Conversation accuracy
  • Business rule adherence
  • Integration outputs
• Work on defect triaging and closure

Required Skills And Experience

Domain Expertise

• Strong experience in Corporate Banking
• Mandatory knowledge of Cash Management and Trade Finance within corporate banking

Functional and Business Analysis Skills

• Requirement gathering, stakeholder management
• Experience in Agile delivery (Scrum / SAFe)
• Process modelling tools (Visio, BPMN, etc.)

Technology and AI Exposure

• Conversational AI / chatbot platforms
• Understanding of:
  • APIs & integrations
  • AI/LLM concepts (RAG, prompts, workflows)
• Experience in digital channels or banking platforms is preferred

Experience And Qualifications

• 6–10+ years as Business Analyst
• Banking domain experience, preferably within Corporate Banking
• Experience in digital / transformation / AI projects is a plus