Senior Cloud Engineer

We are seeking a skilled Senior Dynamics 365 CRM Technical Consultant with 6 to 12 years of experience specializing in Customer Service, Contact Centre, Field Service, and Technical modules. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Roles and Responsibility

• Lead the design and implementation of Dynamics 365 CE Customer Service solutions aligned with business requirements.
• Develop custom plugins, workflows, and Power Platform components, including Power Apps and Power Automate.
• Collaborate with functional consultants, business stakeholders, and project managers to translate requirements into technical designs.
• Provide technical guidance and mentorship to junior developers and team members.
• Ensure solution security, performance, and scalability by following best practices.
• Manage integrations with other Dynamics 365 modules, such as Marketing and Sales, when applicable.
• Coordinate deployments and support release management activities.
• Maintain comprehensive technical documentation and runbooks.
• Stay updated with the latest Dynamics 365 CE features and industry trends to recommend improvements.

Job Description

• Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions focused on Customer Service.
• Utilize technical skills to implement and support Dynamics 365 CE environments, including plugins, workflows, and Web APIs.
• Collaborate with cross-functional teams to integrate Dynamics 365 CE with other business applications.
• Support and enhance Dynamics 365 CE Customer Service, Contact Centre, and Field Service modules.
• Participate in deployment activities across development, test, UAT, and production environments.
• Troubleshoot and resolve complex technical issues related to Dynamics 365 CE.
• Continuously improve system performance and user experience through proactive monitoring and enhancements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.