Implement, administer, and troubleshoot network infrastructure, including wireless access points, routers, switches and WLAN controllers.
Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
Work with engineering department to develop customer and device specific knowledge base.
Maintaining and predesign documents for all network infrastructure.
Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
Plan and implement network changes as per the ITIL change management process.
Meet and exceed customer SLA or OLA metrics.
Work with third party vendors to remediate and resolve customer issues.

#LI-CM1

Minimum 6 years of experience in supporting Network Infrastructure.
ITIL foundation knowledge and certification.
Hand on experience in following technologies and products:
- Cisco routers, Catalyst switches, Nexus switches, WLCs Meraki devices
- HP, Aruba switches, routers WLCs
- Cisco ISE, Cisco DNAC, ACI
- SD WAN Silver peak, Velo cloud etc.

Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; Aruba - ACSA, ACSP, ACMX, ACSDP)
Proficient with standard troubleshooting practices and methodologies.
Ability to think through problems and visualize solutions.
Knowledge of application, transport and network level protocols.
Good analytical and problem-solving skills.

Senior Cisco Network Engineer

Job Description