Job Description
Summary:
We are looking for a Senior Salesforce Business Systems Analyst / Consultant to support 3rd party tools like Gong, SaleLoft, NiCE Work Force Management. This is a hands-on role requiring someone who can bridge business requirements with technical implementation, work closely with stakeholders across sales operations, legal, security, and engineering, and drive end-to- end solution delivery.
Key Responsibilities:
Lead requirements gathering, process mapping, and solution design for Gong, SaleLoft, NiCE Work Force Management
Solid knowledge and hands on configuration experience with Gong, SaleLoft, NiCE Work Force Management
Serve as the primary BSA liaison between Sales and Support business stakeholders and the technical delivery team.
Develop detailed user stories, functional specifications, data flow diagrams, and process documentation.
Drive UAT planning, test case development, and defect triage with business users
Support change management, training documentation, and go-live readiness activities
Ensures the application is supported by creating comprehensive requirement documentation and test cases.
Basic Skill:
7 years of Salesforce BSA / Consultant experience with at least 3 years at a senior level
Deep hands-on experience with Gong, SaleLoft, NiCE Work Force Management configuration, customization, and optimization.
Preferred Skill:
Excellent stakeholder management skills comfortable partnering with Sr Manager/director level business leaders.
Hands-on domain knowledge in business processes and systems that support Sales.
A strong sense of urgency to help customers and the ability to identify insights and deliver quality, innovative experiences quickly.
Strong documentation and process mapping skills
Excellent stakeholder management and cross-functional communication skills
Strong analytical and problem-solving abilities with high attention to detail
Suggested Skill
Experience with Gong, SaleLoft, NiCE Work Force Management
Experience with Agile development and methodologies.
Ability to manage multiple initiatives in a fast-moving environment