Senior Business Analyst - Conversational AI

 
Experience: 3 to 6 years

As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the
user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally
engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand s
business requirements into natural dialogue flows backed up by UX research and good design practices. Act as
a conduit between technical team members and business customers, and take a lead in preparing functional
and technical specification documents.
Roles Responsibilities:
Gather customer requirements, analyze their needs and determine analytical requirements for virtual
agent: Define use cases
Design a human-to-virtual-agent conversation flow iteratively
Apply industry best practices and promote standards for execution and delivery approach
Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects. .
Act as a liaison between stakeholders, project teams, and development teams across the project life cycle.
Showcase thought leadership on technology roadmaps, agile development methodologies and best
practices.
Managing customer communication relationships

Required Skills:
Experience in at least one of the following areas: Analytics, Conversational AI, Linguistics, Copywriting, UX
Design or Product Design
Excellent communication, articulation, abstraction, analytical and presentation skills
Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and
actions are backed by not just gut feeling but also customer/ industry/ market research
Nice to have skills:
Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure
Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project
Manager/Analyst/Consultant)
Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality
insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries
(integration, configuration, training, continuous learning)
Well versed with voiced based processing (text to speech, speech to text)
PMP, PSM certificatio