Senior Associate - Process Intelligence

This role leads the CoE s transformation agenda with a AI focused approach towards process engineering, workflow tooling and micro-portals, and governed adoption across CoreOps verticals. The role is responsible for building scalable delivery mechanisms and ensuring solutions meet non-functional - security, compliance, and maintainability requirements.

What you will be doing

• Design and build automation and AI enabled services, agents leveraging Claude, Copilot and other AI coding assistants to accelerate scaffolding, iteration, and refactoring while retaining full engineering ownership
• Champion spec driven development: write crisp functional and non functional requirements, acceptance criteria, edge cases, and failure modes, and use these specs to drive Claude assisted code generation and review
• Establish and operate a governed SDLC for automation and AI solutions, including version controlled agents, code reviews, test evidence, change control, and release discipline
• Define and socialize AI engineering guardrails, including human in the loop requirements, prompt discipline, determinism where required, and explicit mitigation strategies for hallucination and model risk
• Collaborate with CoreOps and business leaders to prioritize use cases, convert ambiguous business problems into actionable technical specs, and embed solutions into day to day execution
• Deep code reviews, stringent controls with shift left mindset, mentor a team of process intelligence engineers, building strong capability in spec writing, Claude assisted development, testing discipline, and production ownership
• Operate in a fast paced environment with iterative releases, rapid feedback loops, POCs with preview level toolsets and continuous refinement of agent specs, code, and outcomes
• Build and maintain version-controlled prompt/agent libraries, define evaluation metrics, run A/B tests and prompt regression, and maintain test evidence so agent performance remains stable across model/tool changes.

Qualifications Experience

• 4+ years of experience in process re-engineering, operations transformation, workflow automation, or technology-enabled change
• Experience with AI-assisted automation/agents
• Strong understanding of engineering and AI guardrails
• Excellent stakeholder management and communication skills; ability to influence across functions
• Comfortable operating in a fast-paced, rapidly evolving organization

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.